Event Description
Challenging behaviour can have positive and negative effects on difficult situations. The difference depends on your ability to identify and handle these situations whilst learning from the process. Many of the concerns that people have about tackling difficult behaviours stem from doubts about their ability to remain in control. This ½ day workshop is designed for those expected to resolve challenges as part of their responsibility by providing them with a clear understanding of how to apply ethical skills and attitudes for dealing with the interpersonal aspect of challenging behaviours.
During this very interactive workshop, you will be able to:
- Identify verbal and non-verbal messages that indicate challenging behaviours
- The part safety, significance and own identity play in emotions
- How emotional and rational thinking affect understanding, decision making and personal bravery
- Understand the importance of quick action before issues escalate
- Keep control of the situation
- Feel more confident when handling difficult situations
- Anticipate likely conflict and minimise its impact
- Your influencing zone and its impact on managing challenging behaviours
Who will it benefit?
Anyone who deals with potentially charged situations involving patients, relatives or colleagues.
Duration
- 1/2 Day
Event Location
